Support

We usually reply within one business day.

Common questions

The VPN won't connect

• Check you have a working internet connection with the VPN turned off.
• Try a different location — an individual server is occasionally unavailable.
• Some hotel, airport and workplace networks block VPN traffic entirely. Try mobile data to confirm.
• If it still fails, message us from the app and we will look at your account.

A website or app doesn't work while I'm connected

Some banks and streaming services block traffic coming from VPN servers. Use Pause protection on the Home screen — it disconnects for a set time and reconnects by itself, so you don't end up unprotected because you forgot.

I paid but the app still shows the paywall

Tap Restore at the top of the paywall. Make sure you are signed in to the same Apple ID you bought with. If it still doesn't appear, message us — we can see your subscription and fix it from our side.

How do I use my subscription on another device?

Install Leafy VPN and sign in with the same account. Family plans cover up to 10 devices. To free a slot, go to Settings → My devices and remove one.

How do I cancel?

Subscriptions are managed by Apple, not by us: open the Settings app → tap your name → Subscriptions → Leafy VPN → Cancel. You keep access until the period you paid for ends.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves, though we are happy to help you work out what went wrong first.

Do you keep logs?

No. We don't record which server you connect to, when, or for how long. See our Privacy Policy for exactly what we do and don't store.

How do I delete my account?

In the app: Settings → Account → Delete account. See Delete your account for what gets removed.

Still stuck?

Email support@leafyvpn.com with your account email and a short description. Screenshots help.